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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q50-Q55):

NEW QUESTION # 50
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Configure a response template
B. Integrate an external knowledge base
C. Set up a knowledge base for service contracts
D. Create and assign a survey to a ticket

Answer: B

NEW QUESTION # 51
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Routing rules can be applied to warranties.
B. The system can be set up so that certain incident categories are not covered.
C. When an agent creates a ticket with a registered product, the warranty is automatically determined.
D. The agent is prompted to upsell a warranty to the customer.

Answer: B,C

NEW QUESTION # 52
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A. Business role
B. Measurement and reading
C. Employee
D. Territories

Answer: A,D

NEW QUESTION # 53
Which of the following is possible when creating tickets in the Agent Desktop?

A. You can manually select the SLA.
B. You can create knowledge articles.
C. You can select multiple registered products in a single ticket.
D. You can manually assign a maintenance plan.

Answer: C

NEW QUESTION # 54
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. SLAs are not activated in project scoping.
B. The determination rules have been configured, but not activated.
C. A workflow rule was not scheduled to trigger the determination.
D. SLAS are not configured in fine-tuning.

Answer: A,B

NEW QUESTION # 55
......

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SAP C-C4H51-2405 Valid Exam Cram, C-C4H51-2405 Reliable Test Pdf

C-C4H51-2405 Exam Torrent & C-C4H51-2405 Real Questions & C-C4H51-2405 Exam Cram

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q50-Q55):

100% Pass 2025 C-C4H51-2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud –Trustable Valid Exam Cram

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